Project Overview
EthnoMed, an organization that provides cross-cultural & language resources on healthcare, faces issues with the delivery and structure of its video and website content. Providers have difficulty accessing these digital resources, and patients are unaware of them. This contributes to worse patient outcomes, drawn out in-clinic processes, and increased strain on staff & clinician resources. In order to address these problems, Team AGJL conducted research and used findings to shape a solution that enhances the accessibility of EthnoMed’s digital content for providers & patients.
Target Stakeholders & Users
EthnoMed
Ethnomed aims to improve in-clinic processes for providers and patients at Harborview Medical Center. Their objective is to increase engagement with their video content and increase awareness of EthnoMed as a whole.
Harborview Providers
Harborview Medical Center providers require a solution that improves in-clinic processes and website functionality to better serve the diverse refugee and immigrant communities they cater to, ensuring accessible and culturally relevant healthcare information.
Harborview Patients
Harborview Medical Center hosts a diverse refugee and immigrant community at their hospital, and due to a generally low English and technology literacy, they need a solution that improves communication of crucial health information between them and the provider.
Methodology (Summary of Actions)
​
​
Solution
Recommendations & Content Reprioritization
-
Increase awareness of EthnoMed resources & site traffic
-
Validate content engagement & restructure content accordingly
Minimal Viable Product (MVP)
-
Paper QR Codes
-
Binder of QR codes in every language ​with available content at Medical Assistant (MA) station
-
-
Video Cheat Sheet
-
​Binder with list of videos in every language available in exam rooms
-
Future Information Delivery Roadmap
-
Landing Page
-
Centralized location accessed via QR Code
-
-
Placement
-
​Laminated QR Code in all Clinic Rooms
-
-
Painted Doors
-
Collect content areas of need using digital request forms
-
Benefits
01
Improved Patient Care Outcomes
02
Shorter in-clinic processes
03
Reduced strain on staff & clinician resources
Meet the Team
We are Team AGJL, a group of graduate students passionate about driving positive impact & social change through empathy, design thinking, product/project management, and research.
​
​
​
.jpg)
